Dear Patients of Family Medical Associates of Raleigh,
Your health and well-being are important to us.
Meeting your health care needs remains our top priority. The Coronavirus crisis has not changed our commitment to you. We continue to follow the highest standards of patient-centered care that is based on clinical expertise and the best research recommendations for your care related to your specific health needs. We will notify you when it is time for a follow up
visit for care just like we always have done.
What has changed is how we may provide that care for you. Your safety and the safety of our staff is also a top priority. The Coronavirus changed the steps we take to ensure that safety. We have followed the recommendations of public health experts and began offering Telehealth visits to our patients over the past few weeks. A Telehealth visit is usually face to face and can be done using your computer, smartphone or similar device. Your insurance company is encouraging Telehealth visits as a means to continue to provide you the care you need while keeping you and others safe. Most insurance companies are covering these visits just like your office visits. Feedback from our patients who have participated in these visits has been very positive.
Not every issue can be addressed over a Telehealth visit and we recognize that some of you may still need to be seen in person. At the present time we do provide office visits for routine care, injuries (such as a sprain or a laceration), and acute health issues. If you are thinking about going to Urgent Care, please call our office first. If you are sick at the time you are scheduled for a routine office visit or calling for an appointment because you are sick, please call our office so that you can be screened by a provider and so that the most appropriate plan of care can be determined.
Telehealth Visits - We are now offering telehealth visits with our providers using your computer, smartphone or similar device starting on Monday 3/23/2020. You will be connected to a secure video channel with your provider to discuss your needs and plan of care. Insurance companies and infectious disease experts are encouraging these visits as an alternative for patients who are unable to come to the office and many insurance plans are covering telehealth visits the same as a regular office visit would be
covered. Call our office at 919-875-8150 to schedule your visit!
Office Visits for Well Patients – We continue to offer routine office visits to care for our patients for follow ups on health issues, physical exams, etc. These visits are through our main entrance, lobby, and exam rooms. No patients with sick symptoms are seen in these areas. Any patients who call in with symptoms are screened over the phone by a provider and are not exposed to these areas of our clinic. We are not allowing any walk-in appointments at this time.
Phone Pre-Visit Screenings for Sick Patients – Our providers are evaluating and talking with every patient calling in with symptoms of respiratory illness. This phone visit will assess your needs and help us decide the best plan of care for you. This may be scheduling a visit or referring you to an outside testing center. Please note - we are currently unable to perform COVID-19 lab tests due to limited supplies. We encourage patients who are feeling sick to call our office to be screened. This phone visit
will assess your needs and help us decide the best plan of care for you.
Acute Care Clinic – All patients who have symptoms of respiratory illness are being addressed through our Acute Care Clinic. The provider will collect a history of illness over the phone and may perform a brief exam and testing without you having to leave your car. If you need to be examined more thoroughly, we will give you a mask and escort you directly into the exam room through a separate entrance, in a completely separate part of the building. These steps help reduce any contact with other patients or our staff. We follow CDC cleaning and disinfection recommendations for surfaces, equipment, and rooms used in the service after each patient visit.
We have a dedicated and trained staff who are following strict protocols and CDC and state guidelines to prevent disease transmission. We are continuing to monitor information from the CDC, NC Department of Health and Human Services, and other healthcare experts’ multiple times a day to update our protocols to provide the best care and safety to you, our patients, and our staff.
We understand that this is a difficult time for all of us, and we are committed to providing the high-quality care that you expect to receive. We look forward to seeing you at your next visit.
The Staff and Providers of Family Medical Associates of RaleighDear Patients of Family Medical Associates of Raleigh,
"Family Medical Associates of Raleigh provides comprehensive
family medicine to patients of all ages.
We partner with our patients to provide a medical home that is respectful, compassionate, accessible, and comprehensive."
Family Medical Associates of Raleigh has a physician available after hours (evenings, weekends, and holidays) as a service to our patients to address urgent and emergent health care needs. If you have a question or a health issue arises and you are thinking about going to an Urgent Care or the Emergency Room, please call our office first. However, after hours calls are not for routine education refills. If you run out of your meds over a holiday or weekend, your pharmacy will usually give you 2-3 days of medication until our office is open again.
Choosing a primary clinician on MyMedicare.gov does not change your Medicare benefits or which clinician you can see. It gives your provider access to more tools or services to help coordinate your care, especially when the clinician participates in an ACO or other Medicare alternative payment models.
This video outlines the step-by-step process on how to choose or change your primary on MyMedicare.gov.
Also, you can refer to the Beneficiary Fact Sheet.
Help us provide better service to you by notifying medicare that FMAR is your primary care clinician.
For information regarding this topic visit The National Institute of Mental Heath website. The NIMH page is a great educational resource where you can find information regarding research and funding, current news related to mental health, outreach opportunities, and more! If you have questions or feel that you may be suffering from a mental health disorder, contact your doctor today!
For more information on migraine management visit the National Headache Foundation's website atwww.headache.org. On the website you can find great information on how to have fewer, shorter and more tolerable headaches. You can also donate to their cause and learn about their upcoming events.
Don't forget to attend our FREE educational discussion on migraine management on Wednesday, June 20th from 6:30pm to 7:30pm. The discussion will be led by a Neurologist by the name of Mitch Freedman, MD. It will be held in the lobby of our family medical practice located at 3500 Bush Street in Raleigh. We hope to see you there!
Shots can prevent infectious diseases like measles, diphtheria, and rubella. But people in the U.S. still die from these and other vaccine-preventable diseases. It's important to know which shots you need and when to get them.
Are you unsure about what immunizations you or your children should be up to date on? Check out the Centers for Disease Control and Prevention website for age specific information about vaccines and immunizations.
According to the American Cancer Society, 2012 will bring 226,870 new cases of invasive breast cancer in the United States. In addition, 63,000 new cases of carcinoma in situ (CIS) will be found (the earliest form of breast cancer). At this time, the chance of a woman having breast cancer is 1 in 8. Breast Cancer death rates are decreasing, probably as a result of finding cancer earlier and due to the accesibility of better treatment. Mammography is the best screening tool used today to find breast cancer.
Early Detection Saves Lives!
Contact Raleigh Radiology at 919-877-5400 to schedule your mammogram today!
“Team is always ready and willing to serve the needs of the patient. I’ve been coming here a long time
and everyone is helpful and attentive”
“I receive excellent care, guidance and planning assistance from Ms. Proctor and her team. FMA provides an excellent medical home. Thank you. Keep up the good work!“
“Dr. Jo has been taking care of us for a long time. We are very satisfied with our care.”
“Your office is easy to get appointments; staff is friendly and communicate well.”
“Absolutely nothing [to change] unless you can clone Cameron Hardee and have 100 Camerons working here.”
Abby Lancaster, MD completed her undergraduate degree at Wake Forest University, an MPH and MD from East Carolina University, and her residency in Family Medicine at Moses Cone Memorial Hospital.
Family Medical Associates will start giving flu shots on September 2018. You do not have to be a patient of ours to get your flu shot here. Call our office at 919-875-8150 for more information
Thursday, Oct 25, 6-7:30 pm
Family Medical Associates of Raleigh
3500 Bush Street, Raleigh
• Medicare Part D
• Medicare Supplements
• Medicare Advantage
• Insurance questions
• NCSMP program
Please call the office at 919.875.8150 ext 230 to reserve a spot.
Seats are limited.
Welcome to our Family Medicine practice! We provide continuing, comprehensive health care for individuals of all ages. And we are proud to serve as your Patient-Centered Medical Home.
Family Medical Associates of Raleigh believes that medicine is an art as well as a science. We listen to each patient to understand his or her needs. We provide care and comfort to our patients and their families to build trust relationships.
We are committed to delivering quality healthcare to the whole person — by promoting positive attitudes that maintain a healthy lifestyle and encompass the physical, psychological, social, and emotional needs of our patients.
We work in Care Teams consisting of doctors, nurse practitioners, nurses, and medical assistants in order to give you the best care we can. Our medical records staff, schedulers, and office staff are part of each Care Team. On your first visit we will encourage you to select a Primary Care Provider (PCP). Whenever possible, your appointments will be with your PCP, and if not, with another member of your Care Team.
The members of your Care Team are available to help you.
The National Committee for Quality Assurance defines Patient-Centered Medical Home as a healthcare setting that facilitates partnerships between individual patients, their personal physicians, and when appropriate, the patient’s family.
“We love our patients and are not surprised they love us too!”
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